Terms of use

E-shop introduction – General terms

Specific elements – e-shop information

It belongs to the company called «STELIOS KOUDOUNARIS»

Company activity: trading

Company HQ: Achaiou 15, Athens

Tax registry number: EL135541803

E-mail: [email protected]

Telephone number for placing orders: +30 2111829932

The use of our e-shop and your purchases on it are determined and governed by the stipulations and provisions below. Before using the e-shop www.stelioskoudounaris.com please read carefully and make sure you have understood and agree with said provisions, rules, declarations and provisions, since further use of the site and your navigation on the website www.stelioskoudounaris.com implies your explicit and non-provisional acceptance and agreement. The Company reserves the right to modify or change the contents of the website www.stelioskoudounaris.com at any time without prior notification to the users. The visitors/users bear the responsibility to check regularly whether these usage terms have been modified if they re-visit the site. The Company notifies users through the current website when there is any change in the transaction terms. Any modification or change does not affect and does not apply to orders which have already been placed. The terms and conditions of using the website, and of the transactions executed through it, do not contradict provisions of the mandatory laws of Greece. The e-shop’s agreements are concluded in the Greek language, which you declare to understand (reading and writing). The e-shop’s usage by minors or persons who lack the ability to conclude any contracts, is forbidden.

Information & Goods Provided

The Company guarantees the quality, completeness and validity of the information provided on its website, as well as the material characteristics of the products on the website and the precision of the details regarding the services provided by the e-shop. In the context of good faith, the Company is not responsible for any mistakes of technical or typographic nature, which may have occurred unwillingly or due to the suspension of the website’s service due to force majeure.

Limited Liability

The Company’s e-shop bears no responsibility for any technical issues which the users may face when trying to access the website or during their browsing on it, which are related to the performance or compatibility of their own infrastructure with the website. In addition, the Company bears no responsibility for the actions or omissions of third parties, and in particular for unfair third party’s interference in the products/services and/or information which are provided through the Company’s e-shop. Wherever the current website contains links to third party websites, www.stelioskoudounaris.com is not responsible for the contents of those websites, or any harm caused to the user by those sites, since the users access those websites by their own choice and responsibility.

Users’ Obligations

The users of the e-shops website www.stelioskoudounaris.com accept and commit to not using the Company’s e-shop to send, transmit, publish or in any other way transmit illegal, damaging, menacing, racist, insulting, annoying, libelous, slandering, vulgar, immodest, or harmful to minors contents. Such contents are not allowed to be reproduced by legislature. In addition, visiting and performing transactions through www.stelioskoudounaris.com must be for personal and private use, solely for legal purposes and in a manner which does not restrict or prevent third parties from using it. The user is obliged to use the website in accordance with the law, good morals and the current terms, and to not proceed with actions or omissions which may cause the website damage or underperformance, or which may place www.stelioskoudounaris.com provision of services in jeopardy.

The users are not allowed to transmit inside or confidential information which was obtained or revealed through transactions, or which is covered by confidentiality agreements, nor information which violates any patent, trademark, intellectual property or other third party property. Finally, users are not allowed to intrude and install software viruses or any other kinds of code, files or programs which have been designed with the aim to terminate, cause damage, destroy or disrupt the operation of any computer software or hardware, on purpose or unwittingly, because any such action violates the current Greek and EU legislation. In addition, uses are not allowed, while visiting the Company’s website, to abuse third parties in any manner, or to use the website in order to collect or save users’ personal data.

Rights Associated with Defective Performance

The Company is liable to the users that the item will be without any defects at the time it is handed over. In particular, the Company is liable to the user for the following at the time that the user takes over the item:

– The Goods have the characteristics as agreed by the parties or, if no specific agreement was made, the item has the characteristics described by the Seller or those expected by the Buyer, taking into account the nature of the Goods, and on the basis of the advertisement of the Goods.

– The Goods are suitable for the purposes as specified by the Seller or for the purposes that the particular type of Goods is generally used.

– The Goods are provided in the appropriate quantity, size, and/or weight.

– The Goods are in compliance with the requirements laid down in legal regulations.

If the item does not have the characteristics specified above, the users have the right to request the delivery of a new defect-free item, under the condition that this expectation is reasonable taking into account the nature of the defect. However, if the defect is associated with only one component of an item, the users have the right to request the replacement of only this component. If this is not possible, the users have the right to withdraw from the Purchase Agreement. If, however, taking into account the nature of the defect, this is not reasonable, particularly if the defect can be removed without any undue delay, the users have the right to the removal of the defect free of charge. The users have the right to a new item or to the replacement of a single component, even in the case of a removable defect, if the item cannot be properly used due to the repeated occurrence of the defect after it has already been previously repaired or if there are multiple defects. In these situations, the users also have the right to withdraw from the Purchase Agreement.

Order cancellation

The Company reserves the right to refuse to accept or to cancel an Order or a part of an Order in the following situations:

  • The Goods are no longer produced or delivered;
  • The Service cannot be provided or the Goods cannot be delivered due to a force majeure event;
  • The customer has not paid the purchase price as specified on the Order;
  • The Seller’s supplier has made a significant change in the price of the Goods or Service.

If the full purchase price or any part thereof has already been paid, this amount will be refunded to the person who paid it.

Purchase Price and Reservation of Ownership Rights

The current price of the Goods and Services, inclusive of VAT, is always specified on the Company’s website. The price of the Goods and Services specified on the Company’s website on the day the Order is placed is always used to determine the final price of the Goods for the final Buyer.

Payment Terms

The Company reserves the right to change the price of the Goods and Services. The price valid at the time the Order is placed (i.e. the current price specified at that time on the Seller’s website) remains valid until such time that the Purchase Agreement is made. The user (final Buyer) is obliged to pay the purchase price for the Goods by no later than the day on which the Goods are taken over.

Payment Methods

The payment method options are as follows:

  • Payments with bank transfer deposit the amount of your order to the bank account. The amount credited to this account must correspond to the exact price of the order. Any bank charges should be covered by the customer. Please indicate your name and the order number in your payment to avoid delays. Please confirm bank deposit payment via e-mail at [email protected] within 2 business days after placing your order otherwise the order will be cancelled.
  • Payment with credit card (with use of the protocol SSL for safe online transactions).

Delivery Terms

Delivery Timeframe

The Goods will be delivered according to the availability of the product and the company’s operational abilities within the shortest possible timeframe, generally within 3- 5 days in Attica and generally in Greece and within 2-10 days out of Greece. If the Service or Goods are paid for by means of an electronic funds transfer, a Voucher will be delivered to the Buyer’s e-mail as specified in the Order.

Delivery Location

The delivery location is specified in the Order placed by the user. The delivery will be considered to have been completed at the time the goods are delivered to the address specified in the Order.

Transport of the Goods

The Seller arranges for the worldwide shipment of the goods. The packing and shipping costs are fully borne by the Buyer. The prices for transport are specified inclusive of VAT.

  1. Consumer ’s right to withdraw from the contract

The consumer has the right to withdraw from the contract completed through the E-shop within 7 days of the receipt of goods. This right can be utilised only by consumers. In order to comply with the time limit of withdrawal from the contract, you need only to send the request to withdraw from the contract before the respective time period elapses. We will return your payment only after we receive the returned items or proof that you have sent the items back, whichever comes first: Return or submit the goods to the company without undue delay, within 7 days from the withdrawal of the contract at the latest. In order to comply with the return period, items must be sent within 7 days. You will be responsible for all expenses related to product returns. You are only responsible for depreciation in value of items resulting from handling these items in a manner that is inconsistent with the nature and character of the items, including their functionality. Please send the complete request with a copy of your order by registered mail or by e-mail to our invoice address.  Please send the items in question via registered, insured post to our invoice address. We are not responsible for loss or damage of return shipments. The items must be intact (including all documents and accessories), unused and repacked so that the original packaging is not damaged during transport. Do not send the returned goods by cash-on-delivery (such shipments will not be accepted).


Enjoy 10% off your first order when you subscribe to the Stelios Koudounaris newsletter.